Frequently Asked Questions

Cardroom360 is an all-in-one management platform for live card room operators. It replaces whiteboards, spreadsheets, and WhatsApp groups with a single app that handles player management, session operations, staff scheduling, tournaments, analytics, loyalty programs, and more. Think of it as the operating system for your card room — every aspect of your business runs through it, from the moment a player walks in to the end-of-day reconciliation.

Cardroom360 is designed for card room operators, promoters, and managers who run live card games — whether it's poker, teen patti, rummy, or any other card game. It's suitable for single-table home games, small card rooms, and large multi-table operations.

Download the app from the Google Play Store, create an account, and follow the setup wizard. The Getting Started Guide provides step-by-step instructions for setting up your card room.

No. Cardroom360 is designed to be intuitive. If you can use a smartphone app, you can use Cardroom360. The interface is built for operators, not developers. Our Getting Started guide walks you through every step.

Cardroom360 supports all popular card game variants including Texas Hold'em, Omaha, Teen Patti, Rummy, Crazy Pineapple, and more. You can configure game types, stakes, and rules through the table configuration system. Custom game types can be added as needed.

Yes. The Elite plan supports unlimited card rooms. You can manage multiple locations from a single account with role-based access control. Each card room operates independently with its own staff, players, and settings.

Yes. Cardroom360 includes full tournament management with: Configurable blind structures (turbo, regular, deep stack), Payout systems (percentage-based, fixed, or custom), Re-entries and add-ons with per-player limits, Built-in tournament clock displayed on screens, Player entries, late registration, and table balancing, Save tournament configurations as templates for reuse.

Yes. Players can use the Poker360 app to view game info, events, and rewards. The Poker360 app integrates with Cardroom360 via QR code linking. Staff can use the Crew360 app for similar integration.

Yes. Cardroom360 includes a complete loyalty system with tiered memberships, benefits, automated evaluation, and loyalty analytics. Create Silver, Gold, Platinum tiers with custom benefits and earning thresholds.

Yes. You can create slideshows and presentations for TV displays. Show live game info, tournament updates, and promotions on screens around your card room. Slideshows can be assigned to specific devices.

Players join the waitlist when tables are full. Cardroom360 supports two modes: Auto-Assign (players are seated automatically when a seat opens) and Manual Assign (staff places players at specific seats). You can configure priority rules, maximum waitlist size, and geo-fencing notifications.

Yes. The Transport module manages player pickups, drops, and VIP transfers. It includes driver dispatch, vehicle fleet management, GPS tracking, ride management, and department statistics. Drivers can be assigned to rides and tracked in real time.

Yes. The Restaurant & F&B module provides complete food and beverage management. Create menu categories, add items with ingredients and pricing, classify by diet preference (Veg/Non-Veg/Vegan), process orders from tables or kiosks, and track restaurant performance with built-in analytics.

Yes. The Calling module supports four campaign types: Daily Retention, Event Promotion, General Marketing, and Lapsed Player Revival. Create call scripts, assign callers, track call outcomes, and measure campaign ROI. Campaigns can be linked to events for automated player outreach.

Yes. The Chat module provides built-in messaging for staff and players. Features include direct messaging, spaces (public/private group channels), voice messages, image and file attachments, emoji picker, message requests, shared media view, and disappearing messages for sensitive conversations.

Yes. The Training Academy includes interactive poker training games, certification quizzes with multiple choice and true/false questions, a digital rulebook viewer with search and themes, and dealer SOPs. The default content includes the Cardroom360 Dealer SOP & TDA Handbook. Track staff progress and certification status.

Yes. The Player Kiosk is a self-service device for players at your card room. Players can check in, register, view live tables, check waitlist status, see leaderboards, browse tournaments, and submit feedback. Deploy on a tablet or dedicated device assigned the Player Kiosk role.

Yes. The Bookings & Hospitality module manages VIP visits with hotel arrangements, flight coordination, airport transfers (integrated with Transport), itinerary planning, VIP arrivals tracking, and booking financials with campaign ROI. Perfect for high-value player hospitality.

Cardroom360 offers three plans: Starter — Free forever. 1 table, 15 players, 2 staff. Essential — ₹9,999/month. 4 tables, 150 players, 10 staff. Elite — Contact us. Unlimited everything.

The Starter plan is free forever and supports 1 table with up to 15 players. You can upgrade to Essential or Elite at any time. No credit card required to start.

Payments are processed in Indian Rupees (INR) with applicable GST. Contact us for details on available payment methods and invoicing options.

Yes. You can upgrade or downgrade your plan at any time. Changes take effect immediately, and billing is adjusted proportionally. There are no lock-in contracts.

Cardroom360 is available on Android (8.0 / API level 26 and higher) and iOS, supporting phones and tablets. Desktop and web apps are coming soon.

Cardroom360 requires an internet connection for real-time features (live dashboard, waitlists, status broadcasting). Some data is cached locally for quick access, but full functionality requires connectivity.

Yes. Cardroom360 uses industry-standard security practices. All data is encrypted in transit and at rest. Access is controlled through authentication and role-based permissions. KYC documents are stored securely with restricted access.

Yes. Cardroom360 supports data exports in multiple formats. You can export reports, player data, and financial records for external analysis, accounting, or record-keeping.

Staff use 4-digit PIN codes for quick authentication during operations. Access codes can be rotated on a schedule (monthly is default) for enhanced security. Admins can regenerate or delete codes as needed. Each staff member has a unique code tied to their role and permissions.

You can reach us through multiple channels: Email, Phone (Mon–Sat, 9AM–6PM IST), or In-app: Settings → Support.

Yes. Our Guides section covers every feature in detail with step-by-step instructions. We also have a Getting Started guide and Troubleshooting guide.

Use the in-app feedback feature (Settings → Feedback) to report bugs. Include as much detail as possible about the issue, including steps to reproduce, device model, and app version. You can also email us.